Our Contract
Terms and Conditions
1. Acceptance of Terms
By using our website and purchasing products from [Your Online Store Name], you agree to abide by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.
2. Product Information
We strive to provide accurate product descriptions, images, and prices on our website. However, we do not guarantee the accuracy or completeness of this information. Prices and availability are subject to change without notice.
3. Orders
When you place an order with us, it constitutes an offer to purchase the product(s) at the price and terms stated. We reserve the right to accept or decline any order at our discretion. We will make our best effort to fulfill accepted orders promptly.
4. Payment
Payment for orders is processed through secure payment gateways. We accept various payment methods as listed on our website. You agree to provide accurate and up-to-date payment information. In case of payment disputes, please contact our customer support.
5. Shipping
We will make reasonable efforts to ship orders to the address provided during the checkout process. Shipping times and costs may vary depending on your location and the shipping method chosen. We are not responsible for delays or losses caused by third-party shipping carriers.
6. Returns and Refunds
Please review our separate return and refund policy for detailed information on how to initiate returns and request refunds. We aim to provide a fair and transparent return process.
7. Privacy
We value your privacy and take the protection of your personal information seriously. Please review our privacy policy to understand how we collect, use, and safeguard your data.
8. Intellectual Property
All content on our website, including but not limited to text, images, logos, and trademarks, is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our explicit permission.
9. Limitation of Liability
We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our website or products. Our liability is limited to the purchase price of the product(s) in question.
10. Changes to Terms
We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective upon posting on our website.
11. Contact Us
If you have any questions, concerns, or feedback regarding our terms and conditions, please contact our customer support team through the provided contact information on our website.
Return
We wish you every purchase with a good experience with the right product. Even though if there is any manufacturing fault or if the delivered product is wrong we are offering an exchange or return facility. To claim a return or exchange you must need to take an unboxing video. Without unboxing the video we will not accept the return or exchange request.
Return, exchange, Refund or Warranty won’t be applicable for the bellow conditions-
- Physical Damage or burn items
- All kinds of Digital products and software
- Clearance sell items
- If the intact seal is torn or damaged
- Undergarments items
- Any accessories or Charger or Adapter
- Any kinds of gift items which is not paid
- If the product has any scratches
- If the item is not in resellable conditions
- If the item is not including all the accessories, papers, and other things that were delivered
- If any 3rd party app or software or device is not compatible
You must need to return all the boxes, warranty cards, manuals, accessories, stickers, labels, gift items with the proper box and without putting any sticky tape on the product. You need to bring the item to our office or send it by courier to our office address and you need to pay the courier charge while sending the package to us.
After receiving the product we will check and let you know the status. If a refund is required it will be done within 72 hours of receiving the items.
If there is any fault of the product, we will bear the courier charge as inside Dhaka 50 Tk and outside Dhaka 100 Taka if there is any additional charges customer needs to bear that. If the product is OK but the customer still wants to return and get a refund in that case all the necessary Payment processing fee and delivery charges will be bear by the customer.
If the customer receives any discount or cashback or gift it should be taken back and refund.